Here’s a small sample of comments from the many service users, partners and volunteers who have worked with Touchstone’s services. Contact us to send your own feedback.
“Just a few lines to say thank you again, Touchstone, for everything that you have done for me, yet again. I’ve been with you for 18 years. You are the best mental health organisation in the World. Simon, you are a unique and genuine, kind gentleman.” – John – Housing service user – June 2017
“Apart from the obvious of meeting new people and learning new skills, volunteering gives me a purpose. I used to think volunteering meant working for no money, but no amount of money could buy what I’m getting out of volunteering. It plays a massive part of my ongoing recovery. ” – Rob- WY-FI Peer Mentor 2017
“I am referring my patients to Better in Kirklees because social prescribing is a great idea. So much of what comes to me as a GP is as much about social isolation and lack of confidence as it is about physical issues; the resulting impact on mental health is enormous. Everyone has something they can offer whatever their age or health issues – sharing and friendship is the engine that powers our health” – Dr Hester Dunlop, Skelmanthorpe Family Doctors, Denby Dale – 2016
“At first I felt it was all too good to be true and that someone might take it all away from me, but with a bit of help I was able to make the necessary phone calls, set up my utility bills and learn how to manage paying my bills and come up with a system to keep track of where I am with everything.” Housing Service client.
“I am grateful and very pleased with the work Better in Kirklees has done in supporting our patients and signposting them in the right direction. After a social prescribing referral to BIK, I have noticed in some patients the need for frequent consultation has reduced considerably. I am looking forward to us working in partnership in the future for the global health of our patients” – Dr Khadija Zaman, Ravensthorpe Health Centre – 2016
“Touchstone helped me to understand my mental health problems better and to learn new ways of coping and keeping myself healthy. I got help with making and keeping doctor’s appointments, so that I started getting better.” Housing Service client.
“Touchstone been really good for me. Can’t thank you enough for my advocate – she’s amazing for me and helped me a lot.” Kirklees Advocacy Service client. 2016.
“I find the services I use here are very helpful. My advocate was great during my tribunal for PIP – very supportive and caring throughout. All the staff are very helpful with whatever I need. Thank you for everything!” Kirklees Advocacy Service client. 2016.
“My Touchstone worker from the start gave me reassurance about any worries I was having. She explains everything clearly in a pleasant manner.” Peer-Led Brokerage Service client. 2016.
“Touchstone has been a massive help with my problems. My worker is great, very patient and understanding, he has been a big factor in getting me out and about and informing me of other services.” Community Support Team client. 2016.
“I am extremely happy with the service I receive. I have been able to get out, go to hospital appointments and sort out my benefits due to the tremendous support I have received.” Community Support Team client. 2016.
“I would recommend the Dementia Service at Touchstone to anyone, brilliant. Thank you for all the support and help.” BME Dementia Service client. 2016.
“I am volunteering at PAFRAS through Touchstone and sometimes interpreting at Touchstone. I have learnt a lot from training and really enjoyed working with the organisation as they are very good in promoting diversity and equal opportunities for all.” Touchstone/PAFRAS volunteer. 2016.
“My own experience with my worker has been excellent, when things have gone wrong for what ever reason he has always been there for me. I am well pleased with the way I have been treated.” Housing Service client. 2016.
“I was referred to the Positive Care Programme by Leeds Women’s Health Matters. The programme and the positive care received from it have been enormously beneficial to me and have speeded my recovery from Post Traumatic Stress Disorder. I am now medication free for this and I believe much of this is due to the holistic treatments and teachings. The pain has also lessened. I have learnt a great deal about how to promote self care and will continue with the lessons learnt long after my programme ends. This is something I have gained to use for the rest of my life.” Tracey, Positive Care Programme service user. 2015.
“Wayne’s happy you’re his carer, you’re the best one he’s had. You know your job, nothing is too much trouble. You deserve a medal.” – relative of Touchstone service user. 2015.
“Start with an open mind. Due to stigma, I did not label my symptoms or problems as stress or anxiety prior to the course. However, I am now able to acknowledge and accept them for what they are and am ready to overcome them.” IAPT Stress Control Class service user. 2015.
“Understanding the problem is important. This course gives you the knowledge and skills to make progress.”IAPT Stress Control Class service user. 2015.
“I have found every session helpful. ‘Face your fears’ has now become a daily mantra of mine.” IAPT Stress Control Class service user. 2015.
“I shall never forget what you have done for me. Never! I can’t stop crying… but in a good way! The relief is quite over whelming – Hurdle after hurdle after hurdle – it is such a joy that one of them has been lifted. Sorry for gushing – everything just seems such a struggle these days, and you eliminated the biggest I’m facing right now, and I just want you to know that what you do is appreciated massively.” Robert, Housing service user. March 2015.
“What amazing work you have been doing with Richard. To think back to when I first met Richard the progress is so significant. For Richard to be taking pride in his home and to be considering that it is possible for his environment to become more comfortable is such a massive step forwards.” Siobhan, social worker. 2014.
“I have thoroughly enjoyed working with my support worker. I feel I have come a long way positively since I first started support. I am very grateful for the help and support for the last few months.” Victoria, Housing service user. 2014.
“I would just like to thank all the housing team for their help during the stressful time I had with other residents in my block of flats.” Chris, Housing service user. 2014.
“I will always be thankful for all the support I have been given, the listening ear, the understanding and the advice, not forgetting the continual smiles I’m met with every week and the positive attitude… I have found myself again and have found my smile.” Norah, Housing service user. 2013.
“Sunlight Men’s Group found the sessions by the Community Development Workers very informative… and can now recognise mental health conditions and seek help.” Stephan Roberts, Sunlight Men’s Groups – Community Development Service partner. 2013.
“The group encouraged and motivated me… I love Touchstone.” Hawa, East Leeds Health for All service user. 2013.
“I had such a good experience and learnt many new things and became a confident role model.” Touchstone volunteer. 2013.
“I have built my confidence so much that I managed to change my job and get out more. It is amazing how my life started making more sense, I’ve learned how to deal with the anxiety and started reducing my medication.” Vladimir, IAPT service user. 2013.
“Touchstone Support Centre was introduced to me when I had a relapse with my depression… If it had not been for Touchstone’s support, I would not be here to tell the story.” Rani, Support Centre service user. 2013.
“It’s really good for us to be able to get out of the house. It helps us to make connections with other people our age… I think more elders would greatly benefit from the service and I recommend it to my friends.” Mr and Mrs Chana, Sikh Elders Service service users. 2013.
“I am proud to be in an organisation as good as Touchstone”. Stacey Vickers, service user. April 2010.
“Touchstone listens. Every single member of staff greets you with a genuine hello, how are you, and a smile… Touchstone is the top of my list for delivering mental health services and I feel like I am really going to move on with your support” Lorraine Kelly, service user. March 2010.
“I like that you want to involve me in groups and that you help me to achieve my goals” Raymond Mulhall, service user. February 2010.