Annual Report

Social Prescribing in Leeds – annual review

Touchstone works in partnership with Leeds Mind, Hamara, Barca-Leeds, Better Leeds Communities and Leeds Irish Health and Homes to deliver Social Prescribing Services in East, South and West Leeds. The Patient Empowerment Project (PEP) is commissioned by the Leeds West Clinical Commissioning Group (CCG) and the Connect for Health service by the Leeds South and East CCG. Social Prescribing services offer the following benefits: Improve…

East Leeds Health For All case studies

After contacting a service user whom we had not seen for a couple of weeks, we were informed that they had had no heating or hot water for three months (the weather was very cold at the time). The service user was in bed trying to stay warm and had given up. We encouraged the service user to visit the Winter Wellbeing Café; they…

Better in Kirklees case study

Mrs M is 72 years old and lives in the Cleckheaton area of Kirklees. She recently lost her husband to a long term illness and was a carer for him, in addition to caring for her mother and a friend, both of whom passed away in the space of two years. Before going through bereavement and a difficult time, Mrs M had…

BME Dementia Service annual review

The BME Dementia Service has had another busy and successful year which has included a number of diverse pieces of work, including: delivering one-to-one case management; facilitating the Dementia Café; awareness raising sessions; developing the work of Dementia Champions; raising awareness in Touchstone and working in partnership with the Alzheimer’s Society in Calderdale. The key highlights for the year were: Delivered 17 awareness talks to 260 people…

Positive Care Programme annual review

We have been going from strength to strength: making real changes in people’s lives where they are not only getting a chance to meet new friends and reduce their feelings of being alone, but also to learn new skills for dealing with their health better and receiving a range of one-to-one treatments. Many of our referrals state they have tried all the options available and…

Volunteers Project annual review

It is important to really get to know your volunteers. This means taking time to understand what they find satisfying about volunteering and any concerns they may have about the role or the organisation. Volunteers do get bored; they have other things going on in their lives. Volunteers Project has managed to sustain volunteers for more than one year. We support our volunteers by seeking…

Robi – Housing Service case study

This is my story. I came to know about Touchstone Housing through a friend. My tenancy in the place where I was living was ending and this caused me a lot of stress and sleepless nights. Then this friend of mine introduced me to Touchstone and she gave me their number. I rang them and they just took me in, this was like…

Better in Kirklees annual review

Better in Kirklees (BiK) social prescribing service uses an holistic approach to support people to be active and involved in their community, keeping people happier, healthier and independent for longer. We started taking referrals in April 2016 and by July we had 98 people! We connect the people we work with to a wide range of community activities, support and networks such as arts…

Peter’s Story – Touchstone’s longest standing service user

As Touchstone’s longest standing service user, Peter (who turns 79 this year) agreed to speak to me about his background and how he first came to access our services in Leeds. Following a minor offence as a teenager, Peter found himself having to spend three years at an approved school in Todmorden. Life here was tough, and it was during his third year at…

Self Directed Support annual review

SDS provides individuals with person-centred one-to-one specialist mental health support. Support is tailored, flexible and recovery focused. Support is delivered by experienced Mental Health Support Workers; we aim to deliver a culturally sensitive service which meets the needs of the communities in Leeds. We currently have a staff team of 12, working across the city, 7 days per week. We recently introduced a volunteer to…

Shafa annual review

A Touchstone Service for the Rehabilitation of South Asian Offenders working together with the National Probation Service and the Community Rehabilitation Company (CRC). What is Shafa? Shafa is a newly formed Touchstone project working across the whole of West Yorkshire. Shafa means renewal, restoration and healing in Urdu. Touchstone’s approach is to work with people who have offended from the South Asian community based on…

Sikh Elders Service annual review

This has been another successful year for the Sikh Elders Service with growing numbers of elders joining in regular activities and trips. The service continues to advocate on behalf of elders via one-to-one support in accessing statutory services to enable them to live independently. Despite the challenging financial environment we are always actively looking for new growth opportunities to make the service sustainable. Our membership has…

Shafa case studies

National probation case I was charged by the Parole Board to make enquiries of my client’s wife. My client is a Lifer – following a domestic murder of a female partner. Ijaz (Shafa staff member) had a good understanding of the family, and of my task, in relation to the information sought by the Parole Board, who will ultimately make a decision…

Community Support Team case study

Heidi has historically struggled to engage in mainstream services and often found them unhelpful. Depression and overwhelming feelings of hopelessness have often played a large role in Heidi’s life. Heidi had a difficult past, growing up in Local Authority care, and struggling with illicit drug use. She made a decision that she wanted things to change. She stopped using drugs without the help of any…

BME Dementia Service case study

A woman in her 70s approached the dementia worker following a talk at a local women’s group, sharing her concerns of having similar symptoms for the last few months. She was advised to contact her GP and advised to ask for a memory test if she felt that her memory loss was not a part of her normal ageing process. As well as contact…

Dosti case study

Previously divorced with children Ms. B had managed to maintain a good standard of living in that she had made a beautiful home. She felt lonely and thought she would never find a partner who would be with a divorcee with children. So when she met her second husband it made her feel that she had found the right man. Soon after marrying,…

Solomon’s Story – Volunteers Project case study

I was a university student, studying accountancy but dropped out due to poor health and then worked as a security guard before joining Touchstone. I was once a service user with Touchstone and was introduced to the Touchstone volunteering course by my housing officer. I have been volunteering for two years now. I don’t visit service users but I see them in the drop-in at…

Community Support Team (CST) annual review

CST is an assertive outreach service, working with people over 18 who have complex mental health conditions who are excluded from other services or unable to access other services. CST work with service users primarily on a one-to-one basis. CST use a strengths-based recovery approach, which is a person-centred model with a focus on finding the strengths and interests of service users and working positively towards…

Parisa’s Story – BME Carers Service case study

I am a carer for my daughter. After hearing about Carers Leeds I went to their office for support. Shuria arranged to come and visit me at my home to discuss my support. I was happy to see her as before this I had no proper support. My worker introduced me to a volunteer at Touchstone who provided language support for us to communicate better;…

Dosti annual review

Dosti is an Asian Women’s support service based in Leeds, offering a supportive environment for Asian women with mental health issues. In April 2016, Dosti joined Touchstone via a merger. Services are only offered through referrals which can be self-referrals or referrals from other professionals such as GPs. Access to the service is fast and in most cases the contact time is within one week…

Community Development Service annual review

Touchstone Community Development Service (CDS) aims to improve the quality and equity of mental health access, experience and outcomes for Black and Minority Ethnic (BME) communities in Leeds. To achieve this, the CDS team actively engages and works co-productively with various statutory, third sector and community and faith-based partners. In 2015–16, for each quarter, we engaged with over 70 groups, services, and strategic and local multiagency networks. CDS…

IAPT annual review

During 2015–2016 we have continued to deliver free psychological therapy to address anxiety and depression from a wide range of community venues across Leeds. We currently see people from community venues in Harehills, Chapeltown, Armley, Hyde Park, Woodhouse, City Centre, and Beeston. Touchstone IAPT have offered appointments to 4,052 clients over the year and a total of 2,807 clients have been seen by a Touchstone clinician. We…

Kirklees Advocacy Service annual review

2015–16 was our second full year of delivering the combined IMHA (Independent Mental Health Advocacy) and community advocacy contract and having successfully secured additional funding we have been able to enhance our team and our service offer. We have recruited a new full time community advocate and as a result we have brought down our waiting list and waiting times. The IMHA service continues…

A sense of purpose – IAPT case study

The client was from a BME background and referred herself to IAPT after being recommended by her GP due to anxiety. On attending her first appointment she reported that this had a significant impact on her mood so the worker explained the concept of behavioural activation and made plans to continue her levels of activity. The sessions changed to telephone sessions at the…

Constantly learning – WY-FI case study

I didn’t realise how poorly I was and it took people and services to show me. When I heard about WY-FI and that it was formulated by Experts by Experience and staff combined, I wanted to find out more. Through my learning and being in the project I have been surrounded by a wealth of people and information and know that there are…

BME Carers Service annual review

Touchstone’s BME Carers Service provides support to carers from black and minority ethnic communities. We work as part of a city-wide Carers Service in partnership with Carers Leeds and Leeds and York Partnership Foundation Trust to provide a dedicated Single Point of Access for all carers in Leeds needing information, advice and support. In 2015, Carers Leeds launched Charity Log, its new database. This has been…

East Leeds Health For All – annual review

Touchstone East Leeds Health for All (ELHFA) aims to reduce health inequalities and promote local health improvements. In 2015–16, we used community development approaches and engaged with local communities and partner organisations to improve health and wellbeing directly as well as addressing wider determinants of ill health. ELHFA ran eight different project activities that promote healthier lifestyles and wellbeing. People who accessed our services improved on average from…

West Yorkshire Finding Independence (WY-FI) annual review

WY-FI entered Year three of the project in June 2016. A Big Lottery funded partnership working collaboratively with services and beneficiaries (service users) across West Yorkshire as part of 12 National Fulfilling Lives Projects. Our aim is to engage and support individuals with experience of Multiple Complex Needs (MCN: Homelessness, Offending, Mental Health & Addiction) and contribute to movements in system change that improve accessibility to individuals experiencing MCN….