Case Study

A volunteer’s story

What was your situation and background before you became involved with volunteering? I was working as the Exams Officer at a high school in Leeds when I became poorly during 2013. My condition deteriorated and I was admitted to hospital and finally diagnosed in December 2013 with Neuro-sarcoidosis. Sarcoidosis is a rare anti-immune disease which…

Better in Kirklees case study

Better in Kirklees is a social prescribing service that uses a holistic approach to support people to be active and involved in their community, keeping people happier, healthier and independent for longer. A bit of background… Lisa is a 68 year old woman from Huddersfield, and was referred to BiK by Fieldhead Surgery. Lisa is…

East Leeds Health For All case studies

After contacting a service user whom we had not seen for a couple of weeks, we were informed that they had had no heating or hot water for three months (the weather was very cold at the time). The service user was in bed trying to stay warm and had given up. We encouraged the service user to visit the Winter Wellbeing Café; they…

Better in Kirklees case study

Mrs M is 72 years old and lives in the Cleckheaton area of Kirklees. She recently lost her husband to a long term illness and was a carer for him, in addition to caring for her mother and a friend, both of whom passed away in the space of two years. Before going through bereavement and a difficult time, Mrs M had…

Robi – Housing Service case study

This is my story. I came to know about Touchstone Housing through a friend. My tenancy in the place where I was living was ending and this caused me a lot of stress and sleepless nights. Then this friend of mine introduced me to Touchstone and she gave me their number. I rang them and they just took me in, this was like…

Peter’s Story – Touchstone’s longest standing service user

As Touchstone’s longest standing service user, Peter (who turns 79 this year) agreed to speak to me about his background and how he first came to access our services in Leeds. Following a minor offence as a teenager, Peter found himself having to spend three years at an approved school in Todmorden. Life here was tough, and it was during his third year at…

Shafa case studies

National probation case I was charged by the Parole Board to make enquiries of my client’s wife. My client is a Lifer – following a domestic murder of a female partner. Ijaz (Shafa staff member) had a good understanding of the family, and of my task, in relation to the information sought by the Parole Board, who will ultimately make a decision…

Community Support Team case study

Heidi has historically struggled to engage in mainstream services and often found them unhelpful. Depression and overwhelming feelings of hopelessness have often played a large role in Heidi’s life. Heidi had a difficult past, growing up in Local Authority care, and struggling with illicit drug use. She made a decision that she wanted things to change. She stopped using drugs without the help of any…

BME Dementia Service case study

A woman in her 70s approached the dementia worker following a talk at a local women’s group, sharing her concerns of having similar symptoms for the last few months. She was advised to contact her GP and advised to ask for a memory test if she felt that her memory loss was not a part of her normal ageing process. As well as contact…

Dosti case study

Previously divorced with children Ms. B had managed to maintain a good standard of living in that she had made a beautiful home. She felt lonely and thought she would never find a partner who would be with a divorcee with children. So when she met her second husband it made her feel that she had found the right man. Soon after marrying,…

Solomon’s Story – Volunteers Project case study

I was a university student, studying accountancy but dropped out due to poor health and then worked as a security guard before joining Touchstone. I was once a service user with Touchstone and was introduced to the Touchstone volunteering course by my housing officer. I have been volunteering for two years now. I don’t visit service users but I see them in the drop-in at…

Parisa’s Story – BME Carers Service case study

I am a carer for my daughter. After hearing about Carers Leeds I went to their office for support. Shuria arranged to come and visit me at my home to discuss my support. I was happy to see her as before this I had no proper support. My worker introduced me to a volunteer at Touchstone who provided language support for us to communicate better;…

Thank you, Dosti – focus, friendship and confidence

Two of the women who attend the Dosti group tell their story and explain the difference the support of the group has made to them. I used to attend ESOL classes, but my asthma got really bad so I stopped going. I then stayed at home. My husband passed away in 2011 and my life…

Constantly learning – WY-FI case study

I didn’t realise how poorly I was and it took people and services to show me. When I heard about WY-FI and that it was formulated by Experts by Experience and staff combined, I wanted to find out more. Through my learning and being in the project I have been surrounded by a wealth of people and information and know that there are…

My brief story – Community Development Service case study

My name is Ikhtsham Lone. I’m a young man from Chapel Allerton and throughout my life, I had to live through somebody who was living with a mental illness. Things got so bad that it slightly broke the family apart. I ended up moving out but still went to visit my mother who was living with the mental illness. I eventually started…

Evaluation of community diabetes course

Seeking to improve diabetes awareness in the South Asian community (where the condition is particularly prevalent), Touchstone joined in partnership with Leeds Community Health NHS Trust to deliver Sadee Smile – an 8 week course to help people understand and manage the condition. 11 courses were run in a variety of venues around Leeds, by…

Happy Refugee Week

To coincide with refugee week our colleague, Morteza H at IAPT has written about his experiences of being a refugee. Happy refugee week Having come to this country as a refugee, I feel obliged to acknowledge the Refugee Week with extra care; or perhaps the prosperous life I have established makes me feel proud to…

Feedback from the Sadee Smile diabetes awareness course

Here’s some of the feedback we got from participants on our Sadee Smile diabetes awareness courses aimed at the South Asian communities in Leeds. All the clients referred to below are Pakistani adults, aged 45-60 with either Type II Diabetes or Prediabetes. The clients with Diabetes were either taking medication or aiming to control the…

Dementia Awareness Week – Carer’s Testimony

In the second of our blog posts for Dementia Awareness Week 2016, a carer talks about his family’s experiences from the time of their father’s diagnosis with dementia to the time of his death. My father was diagnosed with Dementia/Alzheimer in 2001, we as a family didn’t really know what this meant. Our beloved father…

The Difference Between Living and Existing – A Client Journey

A client who recently attended a Stress Control Class has found the course so helpful that he wanted to share a poem about how he was feeling before accessing therapy. He has then provided a summary about his amazing success since engaging with Leeds IAPT.  If you can relate to how he is feeling, please don’t…

Kirklees Advocacy Service – annual review

Co-production at Kirklees Advocacy Service

2014–2015 has been a busy and exciting year for Touchstone in Kirklees. We have continued our community mental health advocacy work and have now integrated the new Independent Mental Health Advocacy (IMHA) service into our existing team. We have taken on new staff, embarked on specialised training and increased our service activity by almost 300%….

World Alzheimer’s Day – case study

To mark World Alzheimer’s Day (21st September), Ripaljeet Kaur has provided this case study of one of the clients supported by Touchstone’s BME Dementia Service Mrs B was referred into the service by another organisation. She lives with her daughter-in-law, who is her full time carer, as well as her son and grandson. She was…

Case study: CBT based interventions with a client going through the UK asylum process.

The following case study, written by Morteza H, outlines the collaborative nature of the work taking place at Touchstone IAPT. Working with other organisations, and with the client, to provide a package of care tailored to their individual circumstances. Client name has been changed for confidentiality. X is a refugee originally from Pakistan. X had been subjected to physical…

1-7 June 2015 – Volunteers Week

Thank you to all Touchstone Volunteers and everyone who volunteers! Volunteers’ Week is an annual celebration of the fantastic contribution millions of volunteers make across the UK. Touchstone volunteers are an amazing group of people who are passionate friendly, engaged and dedicated in supporting Touchstone, and we thank them this week and beyond for their…

Case study of High Intensity Cognitive Behavioural Therapy at IAPT

Ever wondered about the work being completed by our High Intensity Cognitive Behavioural Therapists here at IAPT? Or the great achievements and milestones reached by our service users? Well wait no longer, here we have a case study of one, of the many, such success stories from a member of our IAPT team Debbie and…

Mental health advocacy on hospital ward rounds

Part of the service offered by Kirklees Advocacy Service is to support people who are detained in hospital because of their mental health to get clear answers about their treatment and to have their own opinions and concerns heard and acknowledged. Even for those with considerable confidence, the unfamiliar environment and routines of a hospital…

Positive Pathways: positive results

Positive Pathways

Touchstone’s Housing Service is part of the Positive Pathways partnership, which helps people, who are having difficulties connected to their mental health, to either find a place to live or to better manage their current accommodation. Ultimately, the best measure of our success is the impact we have in the lives of people who use…