Feedback

Listen and Learn – Business Development

As an organisation Touchstone champions the values of inclusion and diversity, co-production, and quality and continuous improvement. As a team, the Business Development team are always looking for ways to discover and support the ideas of all the people we work with, and build relationships and partnerships that lead to better services for communities across…

“Always made my day” – the Best Start Peer Support Project

We asked participants in the Best Start peer support programme how they felt on the final day of the course. Here is what they said. “I’m gutted, I wish it went on for longer, everyone has been really friendly, I will miss everyone” “I wish it went on for longer, I’ve really enjoyed it and…

Best Start Peer Support Project – feedback on each of our sessions

To help us assess the course offered by the Best Start peer support project, we asked participants to give some comments on each week’s content. Week 1 – Dealing with Stress Because now I can recognise when my stress starts, I can practice these exercises to cool down. Useful ways to recognise my stress levels…

Best Start Peer Support Project – what people thought

The Best Start peer support project offers a six week course to support expectant parents and the parents or carers of children under 2 years. To help us evaluate the course and to keep improving it, we always ask participants for their feedback. Here are some recent comments: What did you think of the course…

WHO KNOWS BEST? WE DO!

The ‘We’ is our service users and they always know what is best. This has been reinforced by what our service users think and say about Touchstone in this years annual service user survey results. The key headlines are: Overall 95% of service user respondents indicated that Touchstone is an excellent to good organisation. Quality…

Peer Mentor Training

WY-FI runs regular Peer Mentor Training, to encourage people to pass on the benefit of their experience to others who may be struggling with similar circumstances. Using their own knowledge and lived experience of local services and recovery options, WY-FI Peer Mentors support and build up mentoring relationships. Because they’ve been through similar situations to…

Raat Di Roti – support through sharing

Raat Di Roti is ever increasing to become a popular project where volunteers and matched elderly participants come together in a cosy environment to share stories, laughter, joy, and a meal. We have had positive feedback from a few of the elderly participants and likewise from the volunteers expressing they find the experience so endearing…

Cha Da Cup – a weekly drop-in with the Sikh Elders Service

“After my stroke, I have been struggling for a while and my independence has been affected. The Tai Chi Therapy I have had over the last 3 weeks is helping me with my movement, I’m doing this at home every day and look forward to coming to the group every week, getting out of the…

Client feedback from PEP social prescribing service

The Patient Empowerment Project is a social prescribing service commissioned by the West Leeds Clinical Commissioning Group and delivered in partnership between BARCA Leeds, Better Leeds Communities, Mind and Touchstone. The project supports people to take control of their health and wellbeing. Participants are referred by their doctor and are supported to access groups, services and…

SES on the “orient Express”

Sikh Elders Service manager Chani Batebajwe describes the most recent outing organised for users of the service. SES went out on their annual trip on the 25th June to Whitby via Pickering on a steam train experience. Everyone, all 55 of them, attentively listened to the volunteer guide talking about the history of the railway and…

A big thumbs up from our service users

On an annual basis questionnaires are sent out to service users in order to ascertain their views/opinions about Touchstone and the service they have received.  The feedback and views of service users plays a key role in identifying best practice, areas for improvement and informing our approach to delivering quality outcomes and continuous improvement. During…

What the numbers say about Touchstone?

Annual Information Report 2015/16  Often service users come up to me describing what great services Touchstone provides. This always brings a big smile to my face.  However I also recognise such comments may be subjective in nature. Certainly nothing wrong with this as feedback from service users provides a very useful insight into whether we…

Feedback from the Sadee Smile diabetes awareness course

Here’s some of the feedback we got from participants on our Sadee Smile diabetes awareness courses aimed at the South Asian communities in Leeds. All the clients referred to below are Pakistani adults, aged 45-60 with either Type II Diabetes or Prediabetes. The clients with Diabetes were either taking medication or aiming to control the…

Positive Care Programme: “it’s given me hope in my future, and has improved my everyday life”

I have participated in the Touchstone Positive Care Programme for the past 5 months. This amazing course combines 1 to 1 complementary therapy (e.g. reflexology, acupuncture, shiatsu, Indian head massage, healing) group activity (e.g. tai chi, meditation, Alexander technique, breathing) and group workshops (e.g. “lifting your spirits”, “positive steps”, “being friends with your body”, “mind,…